Return or Refund Policy

ToySoko Return & Refund Policy – Hassle-Free Returns on Educational Toys

Last updated: August 26, 2024

At Toysoko, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, we're here to help.

1. Return Policy

  • Eligibility: You have 15 days from the date of delivery to return any eligible item for a refund or exchange.
  • Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Some items cannot be returned, such as:
    • Gift cards
    • Downloadable software products
    • Personal care items (e.g., skincare, cosmetics, etc.)
    • Customized or personalized items
    • Clearance or sale items

2. How to Initiate a Return

  • To initiate a return, please contact us at [your email address] with your order number and details of the item you wish to return.
  • Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package.
  • Items returned to us without first requesting a return will not be accepted.

3. Return Shipping

  • Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable.
  • If the return is due to a defective or incorrect item, we will cover the return shipping cost.

4. Refund Policy

  • Processing: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-7 business days].
  • Partial Refunds: In some cases, only partial refunds are granted:
    • Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
    • Items returned more than [30 days] after delivery.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [your email address] and send your item to: [your physical return address].

6. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [your email address].

7. Damaged or Incorrect Items

  • If you received a damaged or incorrect item, please contact us immediately at [your email address] with your order number and a photo of the item’s condition. We will work with you to resolve the issue promptly.

8. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

9. Contact Information

If you have any questions about this Return or Refund Policy, You can contact us:

  • By email: toysoko.usa@gmail.com

  • By visiting this page on our website: https://toysoko.com/pages/contact

  • By phone number: +1 (307) 285 4782

  • By mail: 30 N, GOULD ST STE 100, SHERIDAN WY - 82801